Misunderstandings due to context or ambiguity can hinder member support experiences, but a report by McKinsey & Company notes that, in the most advanced levels of AI maturity, companies can handle more than 95% of their service interactions through AI and digital channels. Service Chatbots: Automating Member Support

One way for credit unions to explore leveraging generative AI is to ask how it can help create compelling content for nurturing member relationships and maintaining a strong online presence. In fact, according to a recent report by the National Credit Union Administration (NCUA), credit unions need to reverse the trends of lower member satisfaction to stay competitive. We ensure that any funds received by you are held in a segregated account so that in the unlikely event that Contis Financial Services Ltd becomes insolvent your funds will be protected against claims made by creditors.The technology's ability to generate high-quality content helps to ensure consistent member engagement while relieving marketing teams of content creation pressures. Please note that electronic money products are not covered by the Financial Services Compensation Scheme. The Clockwise Credit Union Card Account and Visa Card is issued by Contis Financial Services Ltd who is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Firm Reference Number: 900025) to issue e-money and is a member of Visa. Clockwise Credit Union Ltd is registered in England No. Registered office: 1 St Nicholas Place, Leicester, LE1 5LB. Clockwise is a member of the Financial Services Compensation Scheme, the Financial Ombudsman Service and ABCUL. FRN213498 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Find out more about Clockwise in the CommunityĬlockwise Credit Union is proud to work with local councils, businesses and groups within our community, please visit our website to see our most recent access point and outreach work.Ĭlockwise Credit Union Limited, Reg. And members can also check balances, make transfers, print statements with our online account or mobile app.

emailing us at remember you apply for a loan or savings account online 24 hours a day 7 days a week.

calling our Member Services Team on 03301755792.

We thank you for your co-operation and patience. If you do need to come to branch we will be maintaining strict social distancing, with only 3 people in the branch at any one time and we request that unless you have a medical reason not to, a mask must be worn at all times. Please contact us by phone or email if you are unable to visit but require support to access your account, or use our online chat facility. Your health and safety and that of our staff we ask that you only visit if you are not showing any of the symptoms of coronavirus.

If you need to speak to us face to face or use our cash services you can find our branch in Leicester at the below address Leicester BranchĬlockwise Credit Union, 1 st Nicolas Place, Leicester, LE1 5LB You can also take advantage of our Post Office Cash Out Now service and ask for cash to be sent to pick up from your local post office. However, when you do need to speak to someone, a member our team is on hand to help you Monday to Friday between 9.30am to 4.00 pm. You can arrange payments and transfer funds using our automated phone system, 24 hours a day. You can email us at any time at we will get back to you within 24 hours Monday to Friday. Once registered, you can send us documents, ask questions, apply online and request transfers 24/7, all in one place using our website or mobile app. If you are already a member register for online account access.

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